Greater Lynn Senior Services
  • Transportation
  • Lynn, MA, USA
  • Full Time

Greater Lynn Senior Services offers comprehensive medical and dental plans, flexible spending accounts, 403(b) retirement savings plan with agency contribution, employer paid life insurance, short term and long term disability available to all eligible employees upon date of hire. Greater Lynn Senior Services compensation package includes a competitive salary, yearly pay for performance salary increases, a generous vacation, holiday and sick time policy. Additional benefits include a wellness reimbursement, tuition reimbursement and wireless phone plan discount for all eligible employees.


The Operation Supervisor will oversee the day-to-day activities of drivers to ensure compliance with operational and contractual requirements for safe and reliable transportation of GLSS consumers and customers. This includes: reporting onsite to evaluate accidents and incidents, investigating accidents and incidents, and writing detailed, concise and comprehensive documentation and reports for all incidents and events. Mentor, coach, and counsel drivers on a regular basis. Supervise daily pull-out procedures with drivers including assigning vehicles, fielding calls from dispatch and drivers, and monitoring the radio. Deliver disciplinary action to drivers as appropriate and warranted. Work to identify solutions for accidents and incidents as well as situations between drivers, consumers, and customers. Perform quality control inspections and on-road observations of drivers to ensure the delivery of safe, on time, and quality service. This is a safety sensitive position. The chosen candidate will be subject to pre-employment, post-accident, random, and reasonable suspicion drug and alcohol testing. Ability to work in a constant state of alertness and safe manner.


  • Must have a valid Massachusetts driver's license(or bordering state)
  • Minimum of five (5) years U.S driving experience.
  • No speeding or moving violations within one (1) year.
  • No surchargeable accidents within one (1) year.
  • No DUI's, OUI's, DWI's ever.
  • High school diploma or equivalent.
  • Two (2) years' experience in a supervisory role in a transit industry OR Four (4) years' experience as a vehicle operator in a transit industry
  • Fully qualified and trained as a Vehicle Operator.
  • Experience in a paratransit industry and training paratransit staff
  • Thorough understand of all ADA and MBTA requirements.
  • Superior critical thinking and decision-making skills
  • Excellent Communication skills both in person and over the telephone
  • Experience in Microsoft office and ADEPT preferred.
  • Knowledge of service area preferred.
  • Infant, Child, and Adult CPR and First Aid-certified.
  • Ability to mentor, coach, counsel, and motivate employees by providing guidance in job duties required.
  • Ability to pass pre-employment background checks and ongoing requirements for safety sensitive employees required.
  • Ability to adapt to high pressure situations and multitask required.
  • Strong verbal and written communication skills with the ability to communicate clearly, concisely, and accurately regarding situations and their resolution required.
  • Ability to learn and follow ADA, paratransit, and GLSS policies and procedures to effectively manage drivers' performance, resolve issues, and investigate incidents required.
  • Previous experience delivering disciplinary actions to employees preferred.


Full Time, 40 hours per week (Weekends Included)

GLSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

*GLSS will provide reasonable accommodations to applicants with disabilities upon request.*


Greater Lynn Senior Services
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